Report an app problem
First, close and reopen Ingrain and retry the action once. Confirm that your phone has a working connection and that you are using the latest Ingrain version available to you.
If the problem continues, open Profile, choose Help & feedback, then Contact support. Select App bug and include:
What you were trying to do.
What happened instead, including any message shown.
Whether the problem happens every time.
The approximate time it last happened.
The relevant round, when applicable.
The support form automatically includes version diagnostics. It does not accept attachments, so describe visible details in the request. Submitting the same unchanged request again after a timeout is safe; the app uses one request reference for that retry.
We aim to send a first response by email within two business days.